Call Center General Manager

Location: Farmington, MI, United States
Call Center – General Manager

Compensation: Base 95-110k/Plus bonus/Car Allowance

Relocation Assistance Available
Summary:
We are seeking an experienced leader who is managing a high quality customer-centric call center.  The ideal candidate will have a background that lends itself towards training, motivating, developing processes and structure for growth. We are looking for someone who has a strong focus and can look at metrics, and training on areas of need: Call abandonment issues, White glove service and Help with new continuous improvement processes. There are 100+ associates who will report in to this role.
Job Requirements:
  • Innovative Call/Resolution Center Leader who strategically unites and guides cross-functional teams to execute and streamline successful facility operations, while driving profitability and customer satisfaction.
  • Skilled at managing multiple, third-party client accounts ranging in size and complexity.
  • Supervisory role over a Contact Customer Call Center.  Prefer those who have managed teams dedicated to white glove service. 
  • Experienced in resolving third-party service issues
The Successful Candidate Will Be:
  • Revenue Driven
  • Customer Service Focused
  • Skilled With Vendor Management
  • Proven History of Strategy Execution
  • Possess Collaborative Team Leadership
  • Process Improvement/Change Management Goal Oriented
  • Relationship Building and Problem Solving Leadership skills.  Must be able to provide specific details to illustrate prior effective communication skills
Qualifications:
  • 5+ years of supervisory experience
  • LEAN/ Continuous Improvement Experience
  • 5+ years leadership experience in call center management
  • Bachelor's degree in Business/Computer Science or related field
or
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