Provide technical Support to local and remote employees using individual judgment and initiative with minimum supervision and direction.
Supports/deploys desktop/mobile device hardware and software related incidents and requests using standard procedures and established guidelines (e.g. PC, Laptop, iPad, iPhone and Windows Phone).
Perform basic network troubleshooting for telecommuters and remote offices.
Must be self-motivated to constantly learn more about the technology and business process in use.
Demonstrated ability to work individually or within a team environment
Assist users and provide technical support of conference room computers and A/V equipment.
Coordinate notification messages to the user community and key personnel of planned and unplanned outages of systems, networks, and other major events.
Anticipates problems and provides management with recommended solutions on their assigned primary and backup SME areas. Documents known and unknown errors in SME areas and publishes to users and co-workers as needed. Meets and correlates with app/dev and business users as needed.
Produce training material and communications needed.
Desktop Support Job Requirements:
Develop and maintain user help guides as required.
Work with other teams to continually improve processes and procedures to be able to deliver IT services as quickly and consistently as possible. Recommend changes and or enhancements to management to provide better efficiency, productivity, and stability.